Terms of Service.

1. The Service

TwinForge compiles materials you upload ("Uploaded Materials") into a structured profile of your professional voice and thinking (your "Digital Twin Profile") and uses it to generate content on your instruction. You retain all rights in your Uploaded Materials, your Digital Twin Profile, and generated outputs.

2. No AI Training

We will not use your Uploaded Materials, Digital Twin Profile, or generated outputs to train, fine-tune, or otherwise improve any machine-learning model. We engage AI processing subprocessors only via commercial API terms under which the subprocessor is contractually prohibited from training on data submitted through the API.

3. Ephemeral Processing vs. Retained Knowledge Base

Voice-training uploads (materials you upload to build or update your Digital Twin Profile) are retained solely for the duration of processing and are automatically and irreversibly deleted no later than twenty-four (24) hours after upload. We retain only non-content metadata (file name, checksum, size, timestamps) as a processing record.

Knowledge base content (materials you deliberately add as retained reference material) is stored, at your election, so that it can be retrieved and cited when you generate. The originally uploaded file is deleted after processing; the extracted text is retained until you delete the corresponding knowledge source, which you may do at any time.

4. Tenant Isolation

Your Digital Twin Profile is stored subject to database-level row security controls such that it is technically accessible only to sessions authenticated as you. We will not access it except (a) with your express consent for support purposes, or (b) as required by law.

5. Customer-Provided API Keys

Where you supply your own AI provider credentials, your direct agreement with that provider governs that provider's processing. We store such credentials encrypted and use them solely to perform services you initiate.

6. Overseas Processing and Consent

The Service is operated from Australia, with database and file storage in an Australian region. To generate output, the content required for a request is disclosed to AI processing subprocessors whose infrastructure is located outside Australia (principally the United States). By submitting content for processing, you consent to this overseas disclosure for the sole purpose of producing your requested output. You are responsible for ensuring you are permitted to disclose any personal or confidential information you submit, and for meeting any applicable notification or consent obligations you owe to third parties whose information you include.

7. Deletion and Export

You may export your Digital Twin Profile in machine-readable form at any time, and may delete your account and all associated data at any time, effective immediately, with residual backups purged within thirty (30) days.

8. Security Measures

We maintain: encryption in transit (TLS 1.2+) and at rest; database-enforced row-level tenant isolation; automated deletion of Uploaded Materials; exclusion of customer content from application logs; and least-privilege access controls. We will notify affected customers of any confirmed personal-data breach without undue delay and within seventy-two (72) hours of confirmation.

9. Acceptable Use

You may only build a Twin from materials you have the right to use, and only for a person who has consented (yourself, or someone who has authorised you in writing). You remain responsible for reviewing and approving generated content before using it. Impersonation of third parties without consent is prohibited and grounds for immediate termination.

Where you approve the Service sending an email or creating a calendar event on your behalf (section 10), you are solely responsible for the recipients, accuracy, and legality of that outbound communication, including compliance with the Spam Act 2003 (Cth) and any equivalent law that applies to you, and for having a lawful basis to contact each recipient. The Service is a tool you direct and approve each action through — it is not a party to, and accepts no responsibility for, the content or consequences of any action you approve.

10. Connected Accounts & Automated Ingestion

You may optionally connect Gmail, Outlook, Google Drive, or OneDrive so the Service can ingest material automatically. By connecting an account you warrant that you are authorised to grant that access, including where the account contains correspondence with or information about other people. This ingestion connection is read-only: it can never send, modify, or delete anything in the connected account. AI processing on this path runs on the model API key yousupply, under your agreement with that provider and at your cost. You can disconnect at any time; disconnection deletes our copy of your access tokens immediately, and you choose whether imported material is kept or deleted. Connected providers are third-party services we don't control — we are not responsible for their availability or changes to their APIs.

Separately, you may connect a Google account to let the Service take actions — sending email or creating calendar events — on your instruction. This is a distinct connection, requires its own separate consent, and every send or calendar change is held in an approval queue and only carried out after you affirmatively approve it; nothing is sent or created automatically or without your review. You are solely responsible for the recipients, content, and legality of any action you approve (see section 9), and for the personal information of any third party it discloses.

11. Billing

Subscriptions are billed monthly via Stripe, start with a 7-day free trial, and can be cancelled any time (effective at period end). Plan limits are described on the pricing page; we may throttle usage beyond plan limits rather than bill overages.

12. Communications

We send service emails needed to operate your account (billing, security, approvals you requested). Reminder and re-engagement emails are optional: every one carries a working one-click unsubscribe, and you can switch them off in Settings → Account. We comply with the Spam Act 2003 (Cth) — we identify ourselves in every message and honour unsubscribes immediately.

13. Disclaimers

The Service is provided "as is". Generated content is a draft produced by AI in your style — it can be wrong, and it is your responsibility to review it. To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months preceding the claim.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where liability for breach of a non-excludable guarantee can be limited, it is limited to re-supplying the service or paying the cost of re-supply.

14. Suspension & Termination

You can stop using the Service and delete your account at any time (section 7). We may suspend or terminate an account for material breach of these terms — including the Acceptable Use rules — for unlawful use, or for non-payment, giving notice and a reasonable opportunity to remedy where the breach is remediable. On termination we will, on request made within 14 days, provide an export of your Digital Twin Profile before deletion; otherwise deletion follows section 7.

15. Changes to these Terms

We may update these terms as the Service evolves. For material changes we will give at least 14 days' notice by email or in-product before they take effect; continuing to use the Service after that date is acceptance. If you don't accept a change, cancel before it takes effect — your subscription runs to period end and your export rights are unaffected. The version history of this page is public in our repository.

16. Privacy, Governing Law & Contact

Our Privacy & Security Statement forms part of these terms and describes how we handle personal information. These terms are governed by the laws of Queensland, Australia, and the courts of Queensland and the Commonwealth of Australia have non-exclusive jurisdiction — without limiting your right to bring claims under the Australian Consumer Law. Questions about these terms: reply to any email from us or use the support address in your account.